Adhering to our spa policies creates a happy environment where our professionals can focus on your needs. We appreciate your cooperation and sincerely hope you have a pleasant experience with us!


 Dr. Tam Nguyen  In addition to performing several thousands of injections and teaching dermatology and cosmetic procedures to doctors throughout California and the U.S., Dr. Nguyen has been invited to lecture in different countries throughout the world. He is on the faculty of the American Board of Aesthetic Medicine (ABAM) and American Academy of Family Practice (AAFP).  He has given lectures and workshops throughout the country for the AAFP, ABAM, and the American Academy of Dermatology (AAD), teaching hundreds of doctors his innovative new techniques and extending the reach of this nonsurgical approach within cosmetic medicine.  He has many publications on dermatology and cosmetic procedures in leading journals, textbooks, and online sources.

FRONT DESK POLICY

Please respect the tranquility of spa guests. Keep your voice down. Turn off all cellphones and devices prior to entering the spa. All children under the age of 17 must be supervised by an adult at all times.

NEW PATIENTS

New patients will need to complete the secure MyPatientNOW registration portal prior to their first appointment. If you are unable to, please arrive at least 15-20 min early to complete all intake forms.

SCHEDULING FEE

To confirm your desired appointment, a $50.00 fee is required at the time of booking all dermal fillers and body contouring procedures to guarantee your reservation. If the appointment is kept, the deposit is applied to the cost of the appointment/procedure. If the appointment is missed, the $50.00 deposit is non-refundable will be applied to the cancellation fee (unless 24-hour notice is given).

PAYMENT

Payment for all individual treatments are due at the time of treatment, and all packages must be paid in full at the time of the first treatment. We do not offer financing or payment plans. All services are final sale; there are no refunds or credits issued for any services. We accept cash, Visa, MasterCard, Discover, and American Express; we do not accept checks.

RESCHEDULING/CANCELLATION POLICY

As a courtesy, we provide appointment reminders for patients. If you need to reschedule or cancel, please contact us by phone or email 24 hours in advance of your scheduled time. All rescheduling/cancellations with less than 24 hours' notice are subject to a $50 fee and will be charged before your next treatment. By scheduling an appointment, you are agreeing to our rescheduling/cancellation policy.

LATE ARRIVALS

Patients arriving more than 10 minutes late may result in a shortened appointment or a cancellation if there is not enough time to complete the procedure. We have the right to reschedule your appointment to give you the quality treatment and to respect other patients’ scheduled appointments.

PREPAID PACKAGE DEALS

Patients who have prepaid for package deals who are no-shows or have late cancellations for their scheduled appointments will automatically be deducted the cancellation fee from the package balance and must pay the balance in order to continue treatment.

REFUNDS

We do not offer refunds on services rendered. Products: We do not offer refunds on products purchased. Products may be returned for in-store credit within 7 days from the date of purchase when there is a documented allergic reaction to the product. Defective products may be exchanged within 7 days from the date of purchase for the same product only. In accordance with federal law, we do not offer refunds or exchanges on prescription products for any reason.

GIFT CERTIFICATE POLICY

Gift certificates are non-refundable and cannot be redeemed for cash or gratuities.

TREATMENT EXPIRATION

Weight loss injection packages must be used within 3 months.

All other service packages and pre-paid treatments (except Laser Hair Removal) must be used within 6 months of date of purchase or they will expire. Laser Hair Removal must be used within 18 months of date of purchase or they will expire.

TREATMENT OUTCOMES

We will be honest in all our dealings with you. Aesthetics is not an exact science and how you may respond to a given treatment will vary from person to person. It is virtually impossible to predict results and therefore payments made for services are for treatments to be performed -- not for a specific result. However, we always strive to achieve the absolute best result that we can for you. Thank you for allowing us to serve you!

 

NEW GROUPON CLIENTS CANNOT GET $50 REFERRAL CREDIT NOR WILL REFEREE GET $50 CREDIT.

 


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